The Sale of Goods Act 1979 (SoGA) and the Supply of Goods and Services Act 1982 (SoGSA) both provide consumers with protection when making purchases or hiring someone to provide you with a service. Both of these pieces of legislation whilst remain in force (in part), they have now been combined into the Consumer Rights Act 2015.
The Sale of Goods Act 1979 (SoGA)
Whether it be over the internet, over the phone, via a shopping channel, by mail order or on the high street, the SoGA provides protection to the consumer. It also does not matter how small or big the goods are, i.e. they could be as small as a keyring or as large as a car.
Consumers cannot always rely on retailers to behave in a lawful or honourable way. It is therefore important that you understand the rights that the SoGA provides and what remedies there are to resolve problems when buying goods.
Essentially, any goods that are sold must be:
- of satisfactory quality and;
- as described.
If the goods do not conform to the SoGA then you as the consumer do have rights under the act. You can either have the goods:
- repaired or;
- replaced or;
- a refund given or;
- a combination of the above
The Supply of Goods and Services Act 1982
This act is very similar to the SoGA 1979 but also includes where there is a contract for a supplier to carry out a service.
A service could be as simple as a window cleaner cleaning windows to a builder doing extensive repairs on a house.
A supplier providing a service must provide the service:
- with care and skill and;
- within a reasonable amount of time and;
- at a reasonable price
If there is a failure under this Act then you as the consumer can seek remedy by suing the supplier for damages and any reasonable costs and losses incurred as a result of the failure.
By way of example -returning to the window cleaner; if they leave your windows streaky, you could potentially sue them for the costs of having them cleaned properly as they would have failed to carry out the service with care and skill.
So if you require any further advice or assistance in this area of law, please do not hesitate to contact us.